Cigar-For-Less (www.bighumidor.com) wants you to be completely satisfied with any purchase you make from us. That's why we are proud to offer you our exclusive freshness and satisfaction guarantee every time you order. The stipulations are as follows:
If you are not pleased with any item purchased from us, call us to get an authorization for return number at 800-464-5377. Return the item within 30 days from purchase and we will issue a refund, credit or replacement. If the item is unused and in original condition, your refund/credit will be for the full amount of your purchase less shipping and handling.* If you have tried one or more cigars from the box or bundle and they are not to your taste, we will refund or credit your purchase price less the individual price of the cigars you've smoked.
*We pay for return shipping if your package was damaged when it reached you, or if your shipment is otherwise imperfect. You must pay for return shipping if the merchandise you ordered simply does not suit your personal preference.
Cigars For Less has taken a stand on helping to eradicate fraudulent ordering on the Internet. Starting immediately, we will submit all fraudulent orders sent to us to The United States Federal Bureau of Investigation (FBI), United States Postal Inspection Service and the International Criminal Police Organisation (INTERPOL) for prosecution to the fullest extent of the law.
It is only by taking these strong measures that we feel we can help stop this practice. The Internet can be a wonderful way of purchasing products legitimately but fraud hurts everybody. We realize for the Internet to grow and become more mainstream there must be trust built up between the merchant and the consumer. Only through stringent prosecution of these offenders can this trust be maintained.